FAQ
Find out answers to the most frequently asked questions and reported issues.
How much does the QuarticOn service cost?
Does the QuarticOn main script slow down the loading of the page?
Which method of implementation is most suitable for me?
How long are the data about my customers kept in the system?
How to report technical errors and emergencies?
Who should I contact in case problems or technical questions?
I want to use recommendation frames in my shop. Who should I contact?
Do I have to follow the QuarticOn’s way of placing recommendation frames on the website or can I introduce my own ideas?
Is it possible to apply multiple recommendation strategies in one place on the website?
Can I create a recommendation frame with one selected product, e.g. in the cross-selling logic?
I want to add a new widget to my website. How can I do this?
How many recommendation widgets can I add to my website?
Can I edit recommendation frames myself?
I want to change the title of the frame. How can I do this?
Is it possible to enrich the recommendation engine with archival transactions, so that it can display relevant products before it learns user preferences?
Is it possible to replace "this" with a product name in the frame title "Customers who bought this product, also chose"?
How can I check the sales generated by a given product?
There are two recommendation frames on the product card. Why?
How often is the product catalogue refreshed?
In my recommendation widgets there are no photos/prices/other important elements. What should I do?
I want to turn off a recommendation frame on my website. How can I do this?
Recommendations frames are no longer displayed on my website. What should I do?
My recommendation widgets do not generate sales. Why?
I am planning to change my website template/sales platform. Will this affect the work of recommendation widgets?
What happens when I turn on the "Shuffle results" option while creating a frame?
What does the "Category filter" option mean and what happens if I select "Get from the product"?
What does the "min./max. % price" field mean when configuring a price filter for a recommendation frame?
Do you offer "social proof" notifications?
What does the Phrases with best sale count section mean in the main view of the AI SS panel?
What does the Phrases with best sale sum section mean in the main view of the AI SS panel?
What does the name of the Units sold column mean in the phrase/product report?
What does the name of the Sales count column mean in the phrase/product report?
How can you make your autocomplete look more attractive?
Can I check which phrases were last/most searched for in my e-shop?
Which languages are supported by Smart Search?
In which order are search results presented in Smart Search?
Is it possible to sort the search results?
Is it possible to search products by their parameters?
What do I have to provide if interested in Smart Search Premium package?
Is it possible to filter products by manufacturers using Smart Search (basic package)?
What should the SERP website look like?
Can I exclude products without pictures from Smart Search results?
I want to display available and unavailable products in Smart Search results. In what order will they show up?
Is it possible not to show unavailable products in Smart Search results?
How do you aggregate data and what exactly does the number of searches mean? What kind of events are these?
Is it possible to mark products as promotional and inform about the delivery time (labels on product photos)?
Is it possible to add "Add to Cart" button in the search list?
What do individual consents mean in marketing automation settings?
Can I upload my font to the drag&drop editor?
I have 2 sequences in my e-mail campaign. How to set the time of sending the second e-mail: after sending the first e-mail or after a specific event?
What is the pace of sending newsletters/mailing campaigns?
Is the appearance of the recommendation frame in mailing creations downloaded from my shop? Or do I have to adjust its appearance myself?
Are there any settings in the MA system that allow me to specify the number of e-mails per 1 subscriber in a given time? I don't want my recipients to get overwhelmed with messages.
Can I upload my font to the HTML e-mail template?
Do the recipients get my e-mails from the QuarticOn address or my shop's address?
What does dedicated IP mean to me as a QON customer?
Is it possible to transfer the database of e-mail addresses via API? How can this be done?
Can I check which of the external links in the e-mail performed best?
What happens in the case of consents if I add a database of e-mail addresses by uploading them to the database?
I would like to run a birthday e-mail campaign. Is it possible?
Is there a possibility to measure the effectiveness of links included in e-mail messages within a campaign, i.e. a heat map?
How to check in our customer's panel whether SPF and DKIM entries are set up correctly?
Is it possible to run an e-mail campaign with pre-sale products?
What is the customer’s panel for?
I cannot log in to the panel. Why?
I want to create an account for another employee. How can I do this?
What kind of notifications may appear in the main view in the panel?
How are the transaction's data collected by the System?
How can I add a payment card in the panel?
How can I submit product data to QuarticOn?
Is it possible to manage multiple product catalogues?
Where can I find information on how the application works?
Does the application provide also other functionalities from the QuarticOn's offer?
What functionalities are available in the application by default?
What subscription plans are available in the application?
Can I change my current subscription plan to a different one?
Do I have access to the QuarticOn panel?
I have an idea/I have a question/I noticed that something is wrong – how can I contact you?
Where can I find information on how the application works?
Are there any restrictions with the use of application?
Is the content of the first and second message the same?
Can I edit an e-mail message?
Are there other forms of communication available for the Abandoned Cart scenario?
How can I include in an e-mail the necessary legal information for my e-shop?
Do we have access to the QuarticOn panel?
Who can receive an abandoned cart e-mail sequence?
I have an idea/I have a question/I noticed that something is wrong – how can I contact you?